Terms & Conditions of sale
TERMS & CONDITIONS
To order goods through this website you must be at least 16 years of age.
PAYMENT
All prices are in pounds sterling and are inclusive of VAT at the current rate. Payment can be made by any major credit/debit card via our web site or by fax, post or telephone. We also accept cheques, banker’s drafts or electronic bank transfer. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we have the right to cancel the order.
PRODUCT GUARANTEES
All products carry a standard 12 month guarantee* (unless stated), If your product should fail within this period, please contact our help line 01329-829297.
If your purchase develops a fault within 14 days of receipt, we will generally exchange provided it is in 'as-new' condition. This does not apply to faults caused by accident, neglect or misuse, for which there will be no exchange. This does not affect your statutory rights.
If your purchase develops a fault after 14 days and within its 12 month guarantee we will organise a repair of the product for you free of charge (UK only). We will either handle the servicing ourselves or direct you via one of our authorised agents. This does not apply to faults caused by accident, neglect or misuse for which there can be no refund or exchange
DELIVERY
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A standard UK mainland delivery charge will be calculated on your order and added to your shopping basket.
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If you have specific delivery requirements or live outside the UK mainland, please contact us on 01329-829297 and we will be happy to give you a quote.
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All parcels we send are insured
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We will only ship products outside the UK in special circumstances. Please contact us with your specific requirements.
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The majority of our deliveries are made within 3 days of payment being received, if the products are in stock. Delivery dates for out of stock items will be advised on order.
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Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control ie. acts of God, rioting, floods, fire etc. as a guide. In the unlikely event that your product appears lost or is damaged in transit please contact us.
Delivery Tracking
The main courier we use for delivery is Business Post. Please use the following link to track a delivery or to locate your nearest depot. Please insert your consignment number
which you can obtain from us after 4pm Monday to Friday on 01329 829297 into the Business Post Website.
LOWEST PRICES & SERVICE
We constantly monitor prices to bring you the best value in electrical goods. We will also treat you as a individual and we pride ourselves on our high standard of service.
PRINTING & PRICING ERRORS
In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.
SECURITY
When you shop with us via our web site, all your financial transactions are entirely secure. Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. If you are experiencing problems connecting via our secure server please check that you have SSL switched on in your browser.
Peace of mind
We are a member of the Radio, Electrical and Television Retailers Association (Retra) and have signed up to the Retra code of practice, which gives strict guidelines on our operation in all areas.
All our products come with a minimum of 12 months manufacturers' warranty, unless stated. If you experience any problems with any product purchased please contact our help line 01329 829297 for assistance.
COMPLAINTS PROCEDURE
In the event that we fail in meeting out high standards of customer service please contact us at
Customer Services
AV World
19 West Street
Fareham
Hampshire
PO16 0BG
DATA PROTECTION ACT
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
